FAQs
THE GLASSHOUSE
What does The Glasshouse project do?
The Glasshouse is a social enterprise offering second chances to women reaching the end of their sentence in UK prisons. Our mission is to reduce reoffending through horticultural training and employment. Our team of ex-offenders care for, grow and propagate temperate house plants whilst training to reach a recognised qualification in horticulture. Upon release, we offer help with job placement and housing, as the primary causes of reoffending are lack of secure housing and employment.
We sell our very special house plants directly through our online shop, as well as our bespoke corporate gifting service and plantscaping for offices, hospitality and retail.
Where are The Glasshouse’s containers made?
Our containers, pots and baskets are sourced from artisanal, ethical sources. Our standard handmade Sutton pot with matching tray is designed by Berg in Denmark and made of grey terracotta in Italy.
PLANTS
How do I choose the right plant?
We choose and propagate plants that work well in the home work environment as they are easy-care, high oxygenation and available in a variety of convenient sizes for desk, shelf or floor. Check the approximate size and read the care advice on the product pages to determine levels of water and light individual plants require to determine which plant might work best in your space. Feel free to reach out to admin@theglasshouse.co.uk and our team will do our best to advise.
How do I look after my plant?
Read the care advice on the product pages to determine care required for individual plants. Ensure to place the plant in the appropriate place that fits with the advice given. As a general rule, people overwater rather than underwater houseplants, we always recommend you test the soil prior to watering. Many factors will influence how often your plant will require watering such as room temperature, sunlight and placement. You will receive a care advice card with your plant.
Are your plants child and pet friendly?
Whilst most of our plants will not seriously harm children or pets, there are some that could cause discomfort if eaten. Refer to the care advice on the product page to determine the safety of your plant, we will always do our best to ensure this information is accurate and up to date however, we source from reputable resources and we cannot be held responsible for their accuracy. We always recommend that our plants are not for consumption.
Do I need to repot my plant?
We strive to make all our products and packaging beautiful as well as plastic-free, ethical and sustainable. As standard, our plants are delivered in an appropriate-sized pot with a matching tray or ethical alternative. Generally, plants should not require repotting for approximately.
Can I choose a pot for my plant?
Currently small-medium plants purchased through our online shop arrive potted in our standard handmade grey terracotta Sutton pot with matching tray and larger plants arrive in an ethical alternative. For our corporate clients, we can source containers, pots and baskets from artisanal, ethical sources and plan to expand the selection of pots and containers available through our online shop soon.
Are the plants Peat-Free ?
Yes. Our plants are potted into our own houseplant compost that our team carefully mix themselves, each plant has compost suited to its genus.
DELIVERY
How does delivery work?
Standard Royal Mail shipping or courier delivery within the UK is always free with The Glasshouse. If you wish to upgrade to quicker service, please reach out to admin@theglasshouse.co.uk where we will do our best to accommodate your request, extra charges may apply. As a rule of thumb we do not ship plants internationally. We cannot be help responsible for plants that have deteriorated due to being left in the box too long after delivery has been attempted. We strongly recommend that you ensure the recipient is available for the delivery and open it immediately once delivered to avoid being left in the box for too long. Once shipped you will receive tracking details in order to see when your order will be delivered. Live plants are sent via Royal Mail 24 hour tracked, other non-perishable items are sent via Royal Mail 48 hour tracked.
Where is my delivery?
The Glasshouse ships by Wednesday each week and you will be notified when your order leaves our growing facility. Normally you should receive your order within 1-2 days of shipping. If you do not receive your order within 7 days, please contact us through the CONTACT page or by emailing admin@theglasshouse.co.uk . We would always recommend checking the delivery address is correct.
How do I report something missing from my delivery?
Our team endeavours to ensure all deliveries are complete and timely, but if something is missing from your order, please contact us immediately via the CONTACT page or by emailing admin@theglasshouse.co.uk . Missing items should be reported within 7 days of delivery.
Where do you deliver?
Standard Royal Mail shipping or courier delivery within the UK is always free with The Glasshouse. If you wish to pay for International shipping, you may do so by contacting us at admin@theglasshouse.co.uk . Internationally shipped items are non returnable and we are unable to send live plants internationally.
PAYMENT
What payments do you accept?
We accept payment through debit or credit card, Apple Pay and also via Clearpay. Clearpay is a third party service, The Glasshouse has no influence over this service.
Is there a minimum order?
There is no minimum order when purchasing plants from The Glasshouse.
How do I change or cancel my order?
After you have placed your order, you can make changes or cancel, up to three days before shipping. To make a change, please use the contact page or email us admin@theglasshouse.co.uk. Unfortunately, we are unable to make changes to orders once it has left our care.
What do I do if my order arrives damaged?
Our team endeavours to ensure all deliveries are safely packaged to arrive in perfect condition, although we clearly mark our boxes we are at the mercy of the courier. If something arrives damaged, please contact us immediately via the CONTACT US page or by emailing admin@theglasshouse.co.uk . We may ask you to send photographs of damaged items. Damaged items should be reported within 7 days of delivery.
What do I do if I’m unhappy with my order?
In the unlikely event that you are unhappy with your order, please contact us as soon as possible and within 30 days of receipt by using the CONTACT US page or by emailing us at admin@theglasshouse.co.uk We will review your case and try our best to make you happy.