PRIVACY & COOKIES

The Glasshouse is committed to protecting and respecting your privacy and the security of the information that you provide to us. By accessing our website or communicating with us you are accepting and consenting to the practices described in this Privacy Policy.

Information We Collect

When using our website or communicating with us, we may collect and process information about you, including but not limited to your name, address, contact details such as your email address and phone number, payment card details, products you buy and information about the way you have viewed and used our website (personal information).

Situations where we collect information about you include:

  • Visiting the website and other sites accessible from the website.

  • Placing an order on the website.

  • Registering with us and taking part in competitions or surveys.

  • Contacting us e.g. by messaging, email or calling customer services.

  • Using Your Information

  • When we collect information about you it helps us to provide you with the most relevant and efficient experience. We use your information to:

  • Manage and improve the website.

  • Personalise our services to you.

  • Administer and operate your account.

  • Process your orders.

  • Understand your preferences and develop our offering to provide you with a better shopping experience.

  • Ask your thoughts on how we can improve our service.

  • Check and verify your identity to protect you and prevent or detect crime.

Marketing

If you have provided information about your preferences, we may update you about products and offers we think may be of interest to you. You may update your preferences or opt out of receiving such information by contacting us. Alternatively, you can also opt out of receiving information by using the unsubscribe links in our update emails.

We never sell, rent or provide your personal information to third parties for their marketing purposes.

Disclosure Of Your Information

Occasionally we need to share your information with third parties as follows:

Payment Processing

We take online payments for your order which requires the submission of payment card numbers and billing address details. Your data is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption which adheres to the Payment Card Industry Data Security Standard (PCI-DSS) and your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. These PCI-DSS requirements help ensure the secure handling of credit card information by us and our service providers.

Processing Orders

We may use third parties to fulfil orders. These third parties require access to your address details to be able to accurately deliver products to you.

Law Enforcement

We do not sell or rent any personally identifiable information about you to any third party. However, if requested we will cooperate with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.

Cookies

What is a cookie?

Cookies are small text files which are stored on your computer as you browse web pages on the internet.

There are two types of cookie, often referred to as first party cookies and third party cookies.

First party cookies are small text files which are stored on your computer by or on behalf of us. If you wish to order products from our Website then you need to have first party cookies enabled as they help us keep track of what you have in your shopping cart.

We also use first party cookies to help identify and resolve errors on the website and improve your shopping experience as well as remembering you and what was in your shopping cart when you visit us again.

Third party cookies are small text files which are placed on your computer by a third party website whilst you are visiting our site. Just like first party cookies they are not harmful to your computer and they do not store sensitive information such as payment card details.

We use these to improve our website for you and make our marketing more relevant to you. If you would like to opt out of this activity then you have the option to block these cookies using your browser settings.

Cookies we use

Session cookies

These we deem strictly necessary to the working of the Website. If these are disabled then various functionality on the website will be broken - including the ability to place an order.

Google analytics cookies

We use this to measure how the Website is being used in order to improve your experience. User data is all anonymous.

Advertising cookies

These cookies are placed by third parties with our permission and collect information about your website visits in order to make our advertising relevant to you and your interests as well as limit the amount of times you see an advert. They also help us track and improve the effectiveness of our advertising campaigns.

Links to other websites

Our website may contain links to other sites outside of our control. We are not responsible for the privacy policies of other sites and how they collect information.

Changes to our policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we use or disclose it.

If The Glasshouse is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Accessing your information

To obtain a copy of the information we hold about you, write to: Data Protection, The Glasshouse, Hope Mill Oast, Station Road, Goudhurst, Kent, TN171HA. with your details (e.g. name, email, address) to help us locate your information and enclose a cheque or postal order for £10 payable to The Glasshouse.